What are the delivery zones and fees?
Delivery Conditions
(Subject to the availability of shipping services at the time of purchase)
France – Delivery Rates
Colissimo: Home Delivery
With signature: €11.50
Without signature:
Colissimo: Pickup Point Delivery
(Relais Pickup & Pickup Station Lockers)
Orders between €0.00 and €94.99: €9.50
Orders of €95.00 and above: Free
Relais Colis: Delivery in 4 to 6 Business Days
Orders between €0.00 and €64.99: €6.90
Orders of €65.00 and above: Free
International – Delivery Rates
Zone 1: Germany, Belgium, Luxembourg, Netherlands
0.5 kg: €11 | 1 kg: €14 | 2 kg: €15 | 3 kg: €16
4 kg: €17 | 5 kg: €18 | 6 kg: €19 | 7 kg: €20
8 kg: €21 | 9 kg: €22 | 10 kg: €23
15 kg: €28 | 20 kg: €34 | 25 kg: €40 | 30 kg: €45
United Kingdom
0.5 kg: €20 | 1 kg: €23 | 2 kg: €25 | 3 kg: €26
4 kg: €27 | 5 kg: €28 | 6 kg: €29 | 7 kg: €31
8 kg: €32 | 9 kg: €33 | 10 kg: €34
15 kg: €40 | 20 kg: €45 | 25 kg: €51 | 30 kg: €57
Zone 2: Austria, Spain (mainland), Italy, Portugal, etc.
0.5 kg: €14 | 1 kg: €18 | 2 kg: €20 | 3 kg: €21
4 kg: €22 | 5 kg: €23 | 6 kg: €24 | 7 kg: €25
8 kg: €26 | 9 kg: €28 | 10 kg: €29
15 kg: €34 | 20 kg: €40 | 25 kg: €46 | 30 kg: €52
Zone 3: Denmark, Estonia, Greenland, etc.
0.5 kg: €16 | 1 kg: €19 | 2 kg: €21 | 3 kg: €23
4 kg: €25 | 5 kg: €28 | 6 kg: €36 | 7 kg: €38
8 kg: €40 | 9 kg: €42 | 10 kg: €43
15 kg: €54 | 20 kg: €64 | 25 kg: €74 | 30 kg: €77
United States
0.5 kg: €18 | 1 kg: €22 | 2 kg: €24 | 3 kg: €26
4 kg: €29 | 5 kg: €35 | 6 kg: €39 | 7 kg: €45
8 kg: €51 | 9 kg: €55 | 10 kg: €59
15 kg: €80 | 20 kg: €93 | 25 kg: €110 | 30 kg: €128
China
0.5 kg: €39 | 1 kg: €43 | 2 kg: €56 | 3 kg: €69
4 kg: €78 | 5 kg: €83 | 6 kg: €104 | 7 kg: €119
8 kg: €131 | 9 kg: €136 | 10 kg: €142
15 kg: €205 | 20 kg: €224 | 25 kg: €285 | 30 kg: €327
Zone 5: Australia, Canada, South Korea, etc.
0.5 kg: €41 | 1 kg: €44 | 2 kg: €58 | 3 kg: €71
4 kg: €80 | 5 kg: €85 | 6 kg: €106 | 7 kg: €121
8 kg: €133 | 9 kg: €138 | 10 kg: €145
15 kg: €208 | 20 kg: €227 | 25 kg: €289 | 30 kg: €332
Zone 6: Africa, Americas (excluding the US and Canada), Middle East, etc.
0.5 kg: €35 | 1 kg: €38 | 2 kg: €52 | 3 kg: €65
4 kg: €74 | 5 kg: €79 | 6 kg: €101 | 7 kg: €117
8 kg: €129 | 9 kg: €135 | 10 kg: €141
15 kg: €206 | 20 kg: €225 | 25 kg: €289 | 30 kg: €333
What are the preparation and delivery times?
Orders are processed from Tuesday to Friday and shipped the same day if placed before 1 p.m. After this time, they will be shipped the next day. For orders placed over the weekend or on Monday, we will be happy to prepare and ship them starting on Tuesday. Home deliveries require 24 to 48 hours, while deliveries to pickup points take approximately one week.
How can I track the shipping and delivery of my order?
Once your order is shipped, you will receive an email with your tracking number. You will be informed by email of the status of your package, whether it has been delivered or if there is a delay due to absence.
What should I do if I receive a damaged order?
If you notice that your order is damaged upon receipt, please send us photos along with the reason for your dissatisfaction within 3 days of delivery. After this period, we cannot guarantee a refund or replacement for damaged products.
What should I do if my order is incomplete or if the products received do not match what I ordered?
If an item is missing or the products received do not match your order, please contact our customer service via our contact form, mentioning the name of the person who prepared the package, as noted on the included card. Your request must be sent to us within 3 days of receiving the package.
What should I do if my order has not been delivered?
In case of a delivery issue, please contact our customer service through our contact form.