What are the delivery zones and fees?
Shipping Conditions
(Subject to the availability of shipping services at the time of purchase)
France - Shipping Rates
Colissimo: Home Delivery
- With signature: €11.50
- Without signature (orders between €0.00 and €94.99): €9.50
- Without signature (orders of €95.00 and above): Free
Colissimo: Pickup Point Delivery (Relais Pickup & Pickup Station Lockers)
- Orders between €0.00 and €94.99: €9.50
- Orders of €95.00 and above: Free
Relais Colis: Delivery within 4 to 6 business days
- Orders between €0.00 and €64.99: €6.90
- Orders of €65.00 and above: Free
International - Shipping Rates
Germany, Belgium, Luxembourg, Netherlands
- 0.5 kg: €11 | 1 kg: €14 | 2 kg: €15 | 3 kg: €16
- 4 kg: €17 | 5 kg: €18 | 6 kg: €19 | 7 kg: €20
- 8 kg: €21 | 9 kg: €22 | 10 kg: €23
- 15 kg: €28 | 20 kg: €34 | 25 kg: €40 | 30 kg: €45
United Kingdom
- 0.5 kg: €20 | 1 kg: €23 | 2 kg: €25 | 3 kg: €26
- 4 kg: €27 | 5 kg: €28 | 6 kg: €29 | 7 kg: €31
- 8 kg: €32 | 9 kg: €33 | 10 kg: €34
- 15 kg: €40 | 20 kg: €45 | 25 kg: €51 | 30 kg: €57
Austria, Guernsey, Vatican City, Ireland, Italy, Jersey, Portugal (18 out of 20 regions), San Marino, Spain (47 out of 52 provinces)
- 0.5 kg: €14 | 1 kg: €18 | 2 kg: €20 | 3 kg: €21
- 4 kg: €22 | 5 kg: €23 | 6 kg: €24 | 7 kg: €25
- 8 kg: €26 | 9 kg: €28 | 10 kg: €29
- 15 kg: €34 | 20 kg: €40 | 25 kg: €46 | 30 kg: €52
Czech Republic, Denmark, Estonia, Faroe Islands, Greenland, Hungary, Latvia, Liechtenstein, Lithuania, Poland, Slovakia, Slovenia, Sweden, Switzerland
- 0.5 kg: €16 | 1 kg: €19 | 2 kg: €21 | 3 kg: €23
- 4 kg: €25 | 5 kg: €28 | 6 kg: €36 | 7 kg: €38
- 8 kg: €40 | 9 kg: €42 | 10 kg: €43
- 15 kg: €54 | 20 kg: €64 | 25 kg: €74 | 30 kg: €77
Algeria, Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Libya, Malta, Mauritania, Monaco, Montenegro, Morocco, Norway, Portugal (2 out of 20 regions), Romania, Spain (5 out of 52 provinces), Tunisia, Turkey
- 0.5 kg: €18 | 1 kg: €22 | 2 kg: €24 | 3 kg: €26
- 4 kg: €29 | 5 kg: €35 | 6 kg: €39 | 7 kg: €45
- 8 kg: €51 | 9 kg: €55 | 10 kg: €59
- 15 kg: €80 | 20 kg: €93 | 25 kg: €110 | 30 kg: €128
United States
- 0.5 kg: €39 | 1 kg: €43 | 2 kg: €56 | 3 kg: €69
- 4 kg: €78 | 5 kg: €83 | 6 kg: €104 | 7 kg: €119
- 8 kg: €131 | 9 kg: €136 | 10 kg: €142
- 15 kg: €205 | 20 kg: €224 | 25 kg: €285 | 30 kg: €327
China
- 0.5 kg: €41 | 1 kg: €44 | 2 kg: €58 | 3 kg: €71
- 4 kg: €80 | 5 kg: €85 | 6 kg: €106 | 7 kg: €121
- 8 kg: €133 | 9 kg: €138 | 10 kg: €145
- 15 kg: €208 | 20 kg: €227 | 25 kg: €237 | 30 kg: €332
Australia, Canada, Hong Kong SAR, India, Israel, Japan, Russia, Singapore, South Korea, Taiwan, Thailand, Vietnam
- 0.5 kg: €35 | 1 kg: €38 | 2 kg: €52 | 3 kg: €65
- 4 kg: €74 | 5 kg: €79 | 6 kg: €101 | 7 kg: €117
- 8 kg: €129 | 9 kg: €135 | 10 kg: €141
- 15 kg: €206 | 20 kg: €225 | 25 kg: €289 | 30 kg: €333
Argentina, Armenia, Bahamas, Barbados, Bolivia, Brazil, Cambodia, Caribbean Netherlands, Chile, Christmas Island, Colombia, Cook Islands, Costa Rica, Dominican Republic, Ecuador, Falkland Islands, Fiji, French Guiana, Georgia, Guatemala, Guyana, Haiti, Honduras, Indonesia, Jamaica, Laos, Lebanon, Macao SAR, Malaysia, Mexico, Mongolia, Montserrat, Nepal, New Caledonia, New Zealand, Nicaragua, Norfolk Island, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Saudi Arabia, Samoa, South Georgia & South Sandwich Islands, Sri Lanka, Suriname, Tajikistan, UAE, US Minor Outlying Islands, Uruguay, Uzbekistan, Venezuela
- 0.5 kg: €39 | 1 kg: €46 | 2 kg: €63 | 3 kg: €80
- 4 kg: €96 | 5 kg: €110 | 6 kg: €127 | 7 kg: €143
- 8 kg: €159 | 9 kg: €176 | 10 kg: €192
- 15 kg: €266 | 20 kg: €341 | 25 kg: €414 | 30 kg: €488
What are the preparation and delivery times?
Orders are processed from Tuesday to Friday and shipped the same day if placed before 1 p.m. After this time, they will be shipped the next day. For orders placed over the weekend or on Monday, we will be happy to prepare and ship them starting on Tuesday. Home deliveries require 24 to 48 hours, while deliveries to pickup points take approximately one week.
How can I track the shipping and delivery of my order?
Once your order is shipped, you will receive an email with your tracking number. You will be informed by email of the status of your package, whether it has been delivered or if there is a delay due to absence.
What should I do if I receive a damaged order?
If you notice that your order is damaged upon receipt, please send us photos along with the reason for your dissatisfaction within 3 days of delivery. After this period, we cannot guarantee a refund or replacement for damaged products.
What should I do if my order is incomplete or if the products received do not match what I ordered?
If an item is missing or the products received do not match your order, please contact our customer service via our contact form, mentioning the name of the person who prepared the package, as noted on the included card. Your request must be sent to us within 3 days of receiving the package.
What should I do if my order has not been delivered?
In case of a delivery issue, please contact our customer service through our contact form.